My Wyze Solar Cam Pan’s Waypoints are not accurate.

Problem

Your Wyze Solar Cam Pan is not adhering to the Waypoints that you set in the Wyze app, or when pressing the Home Waypoint or other Waypoints, the camera angle does not match the views in the thumbnails. 

Troubleshooting

1. Confirm that the Wyze app is up to date.  
   1. In your Wyze app, navigate to the Account tab > tap About.  
   2. Your current app version will be listed beneath the Wyze logo.  
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.  
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.  
   1. You can check this by going to the Account tab > Firmware Update.  
   2. If there is an update available for the camera, please move forward with updating it.
3. Ensure Wyze Solar Cam Pan has good signal strength.  
   1. You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.  
   2. If it has 2 bars or less, try moving the camera closer to the router.  
4. Disable Track Person.
   1. Under the camera live stream, swipe left/right on the toolbar to find Track Person.
   2. Tap to turn it on/off.
      • The icon will be grey when turned off.
5. Calibrate the camera.
   1. In the camera’s settings, tap Pan Controls.
   2. Next to Calibrate Position, tap Calibrate.
   3. Wait for the calibration to complete before exiting that screen.
   4. Note: Ensure there is nothing impairing the camera’s ability to move, including the solar panel or its power cable.
6. Adjust the Waypoints.  
   1. Under the camera’s live stream, swipe left/right on the toolbar to find Waypoints.  
   2. Tap Waypoints to view the existing Waypoints.  
   3. Remove any existing Waypoints, and add them back one at a time, testing between each one.
7. Check if there are any shared users adjusting the camera.
   1. Navigate to the camera’s settings > Sharing.  
   2. Temporarily remove shared users, if needed.
8. Restart the camera.
   1. Navigate to the camera’s settings > Restart Camera > Restart.
9. Factory reset Wyze Solar Cam Pan.
   1. Remove any microSD card that is inserted into the camera.
   2. Press and hold the setup button for 20-30 seconds.
   3. Once the status light starts flashing red, set up the camera as new.