My Wyze Solar Cam Pan’s battery is draining quickly.

Problem

The battery on your Wyze Solar Cam Pan is draining more quickly than expected.  

Troubleshooting

1. Confirm that the Wyze app is up to date. 
   1. In your Wyze app, navigate to the Account tab > tap About. 
   2. Your current app version will be listed beneath the Wyze logo.  
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page. 
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that your Wyze Solar Cam Pan’s firmware is up to date.  
   1. You can check this by going to the Account tab > Firmware Update.  
   2. If there is an update available for the camera, please move forward with updating it.
3. Check and clean the solar panel.
   • Clean the solar panel with a soft, damp cloth.
   • Check the solar panel’s cable for any kinks or damage, such as cuts, corrosion, or moisture in connection points.
4. Verify that the solar panel’s cable is inserted correctly and securely into the camera.
5. Ensure the solar panel is mounted in a position where it is able to receive at least 1 hour of direct sunlight per day. Adjust the placement, orientation, and angle of the solar panel, if needed.  
   • For users in the northern hemisphere, we recommend placing the solar panel facing south, with a tilt angle of 30° for optimal performance.
   • For users in the southern hemisphere, we recommend placing the solar panel facing north, with a tilt angle of 30° for optimal performance.
   • Ensure the solar panel is free from obstacles such as overhangs or shade that could block direct sunlight.
6. During a sunny midday, check if the app is registering the solar panel’s charge. 
   1. Navigate to the camera’s live stream. 
   2. Check the battery icon. 
      • If charging using the solar panel, there should be both a lightning bolt and a sun icon.
7. Adjust the position of the camera.
   • We recommend mounting the camera 7-10 feet above the ground, with a downward tilt of 25-30° for optimal performance.
   • Avoid pointing the camera at areas that may trigger unnecessary detections, such as waving trees or bushes, busy roads, dryer vents, range hood vents, or AC condensers.
8. Ensure Wyze Solar Cam Pan has good signal strength.  
   1. You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.  
   2. If it has 2 bars or less, try moving the camera closer to the router.
9. Lower the live stream’s resolution.
   • Higher resolutions require more bandwidth and are more likely to cause slower connectivity or drain the battery more quickly.
10. Enable Power Saving Mode.
    1. In the camera’s settings, select Power Manager > Power Saving Mode.
    2. Note: When enabled, tap the Play button in the live stream to begin viewing it.
11. Review the camera’s charging performance over a few days.
    1. In the camera’s settings, select Power Manager.
    2. Under Solar Energy Charging, verify that the solar panel is charging for at least 1 hour per day.
    3. Review the number of Detected Events.
       • Divide the Detected Events by the Working Days to get the average number of detections per day. 
       • If the average exceeds 200 events per day, adjust the camera’s position and recording settings.
12. Check that the camera is set to record correctly.
    1. If possible, disable Event Recording for a day to see if that impacts the camera’s charge. If unable to do so, proceed to the next step.
    2. Navigate to the camera’s settings > Event Recording.
    3. Enable Motion.
       1. For users without a Wyze Service, select All Events.
       2. For users with a Wyze Service, select Smart Detection Events.
    4. Next to Recording Preferences, tap Customize. 
       • For users without a Wyze Service, locate Other Motion, and ensure that the boxes are checked for both the Tag and Notify columns. 
       • For users with a Wyze Service, only select the specific types of AI motion that you would like to trigger the camera in order to eliminate unnecessary videos.
13. Adjust the Detection Settings.
    1. Navigate to the camera’s settings > Detection Settings.
    2. Create a Detection Zone to exclude any areas that may be creating unnecessary detections, such as waving trees or bushes.
    3. Under Detection Range, adjust the slider to Near to minimize the distance at which motion will trigger the camera.
    4. Under Motion Sensitivity, adjust the slider to Low so that the camera will only detect larger movements.
14. Restart the camera.
    1. Navigate to the camera’s settings > Restart Camera > Restart.
15. Factory reset Wyze Solar Cam Pan.
    1. Remove any microSD card that is inserted into the camera.
    2. Press and hold the setup button for 20-30 seconds.
    3. Once the status light starts flashing red, set up the camera as new.