My Wyze Lock Bolt v2 fails to update the Wi-Fi network.

Confirm that the Wyze app is up to date.

1. In your Wyze app, navigate to the Account tab > tap About. 

2. Your current app version will be listed beneath the Wyze logo.

3. Compare your app version to the latest app version listed on our Release Notes & Firmware page. 

4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app. 

If possible, check that Wyze Lock Bolt v2’s firmware is up to date. 

1. You can check this by going to the Account tab > Firmware Update. 

2. If there is an update available for the lock, please move forward with updating it. 

Ensure that Bluetooth® is enabled for the Wyze app in the phone/tablet settings.

1. Toggle Bluetooth® off/on. 

Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings. 

1. Make sure that it is set to Always or While Using the App.

2. For iOS users, make sure that Precise Location is turned on. 

Ensure Wyze Lock Bolt v2 has good signal strength.

1. You can check this in the Wyze app by going to the lock’s settings > Device Info > Signal Strength.

2. If it has 2 bars or less, try moving the router closer to the lock. 

Reboot the router. 

Ensure the steps are being followed in How do I change the Wi-Fi for my Wyze Lock Bolt v2?

• Be sure to press the reset button 3 times. (Ideally, this should be done quickly, within 3 seconds.) 

Restart Wyze Lock Bolt v2.

1. Navigate to the device’s settings > Restart Device > Restart. 

Power cycle Wyze Lock Bolt v2.

1. Remove all 8 batteries completely for 10 seconds, then place them back into the lock, ensuring they are positioned properly and firmly. 

Factory reset Wyze Lock Bolt v2. 

1. Remove the cover on the interior assembly by pressing in and up on the top portion of the interior assembly.

2. Press and hold the reset button for 8 seconds until the status light begins pulsing red.

3. Once the status light starts pulsing red, set up the lock as new.