Problem
Your Wyze Lock Bolt v2 will not manually lock or unlock using the included physical keys.
Troubleshooting
Ensure the key being used is one of the keys that came with Wyze Lock Bolt v2.
Verify that the key is completely in the tumbler of the lock before attempting to turn it.
Try opening the door using an alternate method (app, fingerprint, code, etc.).
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If able to open the door using an alternate method smoothly, recalibrate the lock.
In the lock’s settings, tap Calibration.
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Follow the in-app steps to recalibrate the lock.
If there are issues recalibrating the lock, refer to My Wyze Lock Bolt v2 fails to calibrate.