Articles in this section

My Handheld Vacuum Won’t Hold a Charge.

Problem:

Your Wyze Handheld Vac does not charge at all, has a weak charge. The battery is draining fast.

Troubleshooting Tips:

  1. If the Handheld Vacuum is not charging at all:
    1. Try charging your Wyze Handheld Vac with a different USB cable. 
    2. Try plugging the charger into a different power outlet.  
  2. If the battery is weak/draining fast:
    1. Make sure your Wyze Handheld Vac has been charged for at least 3 hours.
    2. Try charging with a different USB cable. 

Note: A 100% charged battery should supply up to 30 minutes of use.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.