Articles in this section

My Wyze Cam Pan is not connecting after a firmware update.


After completing a firmware update your Wyze Cam Pan v2 is no longer responsive.

Troubleshooting Tips:

  • Power cycle the camera by unplugging it for about 30 seconds and then plugging it back in.
  • Switch to a different power cable or adapter. 
  • Plug the camera into a different power outlet to check the power source.
  • Attempt a factory reset, and try to set up as a new device
    • Wyze Cam Pan: Remove the SD card if there is one inserted. Hold down the SETUP button until the status light turns solid red. Once the status light begins flashing red, you may attempt to set up again.
Was this article helpful?
0 out of 2 found this helpful

Contact Us

  • Service Status

    Check if there are any ongoing issues on & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.