Articles in this section

My Wyze Cam Pan v2 says the QR code is incorrect.


Your Wyze Cam Pan v2 says “QR Code is Incorrect” during setup.


  • Make sure your phone/tablet being used for setup is connected to a 2.4 GHz Wi-Fi network.
    • Wyze devices are not compatible with 5 GHz Wi-Fi networks.
  • Make sure you’ve removed the plastic film from the lens of the camera.
  • Attempt a factory reset, and try setting up again.
    • Remove the SD card if there is one inserted. Press and hold the SETUP button until the status light turns solid red. Once the status light begins flashing red, you may attempt to set up again.
  • Try to set up your camera using a different phone or tablet.

Additional Note:

QR Codes are only valid for 5 minutes after being generated. If you have been trying to scan the QR code for 5 minutes or more, you’ll need to restart the setup process.

Was this article helpful?
0 out of 0 found this helpful

Contact Us

  • Service Status

    Check if there are any ongoing issues on & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.