If night vision is not looking as you would expect, there are a few troubleshooting steps you can take.
Check if Night Vision is on:
- Open the Live Stream for the camera and allow it to complete its connection.
- Cycle the Night Vision settings through Auto
, Off 
, and On 
. - If the Night Vision option is selected but not looking as expected, try to unplug the camera and allow 5-10 seconds before plugging it back in. Check to see if changing the settings now turns on Night Vision as expected.
Reposition the camera:
If night vision is turned on, and the image looks black and white while the room's lights are turned on (or while the sun is up), but looks completely black in the dark, this could be a sign that the IR lights are simply turned off. To make sure the IR lights are enabled:
- Open the Live Stream for the camera and allow it to complete its connection.
- Tap the Settings icon
in the top right to open the camera's Settings. - Tap on Advanced Settings.
- Check the ‘Night Vision IR Lights’ option to make sure that it’s toggled on.
- Don't see Night Vision IR Lights? Tap Auto or On to display the option.