I can’t turn Privacy Mode off on my Wyze Indoor Cam Pan.

Problem

Wyze Indoor Cam Pan is currently in Privacy Mode. When I try to exit, it stays in Privacy Mode. I tap Privacy Mode in the app, but nothing happens.

Troubleshooting

1. Confirm that the Wyze app is up to date.  
   1. In your Wyze app, navigate to the Account tab > tap About. 
   2. Your current app version will be listed beneath the Wyze logo.  
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page. 
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that Wyze Indoor Cam Pan’s firmware is up to date. 
   1. You can check this by going to the Account tab > Firmware Update.  
   2. If there is an update available for the camera, please move forward with updating it.
3. Ensure there is nothing blocking the camera’s ability to move. 
4. Calibrate the camera. 
   1. In the camera’s settings, tap Pan Controls. 
   2. Next to Calibrate Position, tap Calibrate. 
   3. Wait for the calibration to complete before exiting that screen. 
   4. Note: Ensure there is nothing impairing the camera’s ability to move, including the power cable. 
5. Power cycle Wyze Indoor Cam Pan.  
   1. Unplug the camera from its power source for 5-10 seconds, then plug it back in.  
6. Factory reset the camera and then set it up as new.   
   1. Remove any microSD card that is inserted into the camera. 
   2. With the camera powered on, manually adjust the camera lens so that it is pointing up.
   3. Below the camera lens, press and hold the setup button for 10 seconds until the status light on the front of the camera turns solid red.
   4. Once the status light starts flashing red, set up the camera as new.