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How do I cancel Cloud 60?

Updated

To cancel Cloud 60 on the web:

  1. From your computer, go to your https://my.wyze.com/account/plans.
  2. Click Manage add-on next to your add-on.
  3. Click Cancel add-on next to your add-on.
  4. If canceling an add-on for all cameras on the list:
    1. Uncheck the box next to the camera(s) you want to remove the add-on from.
    2. Click Review cancellation.
    3. Click Yes, cancel.
  5. If canceling an add-on for one or a few cameras on the list:
    1. Uncheck the box next to the camera(s) you want to remove the add-on from.
    2. Click Review changes.
    3. Click Confirm.

Your add-on will remain active until the end of the current add-on billing period. Canceling an add-on does not cancel your base plan (Cam Plus or Cam Unlimited).

To cancel Cloud 60 in the Wyze app:

  1. Open the Wyze app.

  2. Go to Account > Services.

  3. Tap Cloud 60.

  4. Tap Cancel Cloud 60.

  5. If cancelling Cloud 60 for all cameras on the list:

    1. Tap Cancel Cloud 60 entirely.

    2. Tap Cancel Cloud 60.

    3. Tap Done.

  6. If canceling Cloud 60 for one or a few cameras on the list:

    1. Uncheck the box next to the camera(s) you want to keep the add-on for.

    2. Tap Cancel on # camera(s). 

    3. Tap Reduce to # camera(s).

    4. Tap Done.

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