Wyze Room Sensor Connectivity Troubleshooting

Problem

Your Wyze Room Sensor shows as offline in the Wyze app and will not reconnect.

Troubleshooting

  1. Make sure your Wyze Thermostat is online in the Wyze app.
  2. Check that your Wyze app is up to date.
    1. Go to the Account tab and tap About.
    2. The app version will be listed beneath the Wyze logo.
    3. You can compare your app version to the most up-to-date version listed on our Release Notes & Firmware page.
  3. Make sure the firmware for both your Wyze Thermostat and Wyze Room Sensor are up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for your thermostat, please move forward with the update.
  4. Confirm that your Wyze Room Sensor is connected. The BluetoothⓇ icon should be displayed on the sensor’s screen.
  5. Refresh the status of your sensors by swiping down on the page with the list of Wyze Room Sensors in the Wyze app.
  6. Power cycle your Wyze Room Sensor by removing and reinserting the sensor’s batteries.
  7. Try refreshing the sensor list again.
  8. Factory reset your Wyze Room Sensor.
    1. Press and hold the button on the top of the sensor for about 5 seconds until the sensor’s display shows [188] and then release the button to return to the room temperature and humidity display.
    2. Set up Wyze Room Sensor as new.
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