Problem
Your Wyze Battery Cam is not charging.
Troubleshooting
- Plug Wyze Battery Cam into a standard outlet to charge, making sure that the camera is powered using the power cable that came with the camera.
- Verify that the power cable is plugged into a 5V2A power adapter (not included).
- Using lower-rated power adapters will negatively impact the charging performance.
- Ensure the power cable is inserted correctly and securely into the camera and adapter.
- Check the charging indicator light.
- The charging indicator is located on the back of the camera.
- The charging indicator will be solid red while charging.
- The charging indicator will be solid blue when fully charged.
- Note: A full charge from 0-100% may take up to 4-6 hours.
- Press and hold the setup button on the camera until you hear “ready to connect”.
- Try plugging the camera into a different power outlet.
- Try a different power cable or 5V2A power adapter to determine if the cable or adapter is defective.
- Factory reset Wyze Battery Cam.
- Remove any microSD card that is inserted into the camera.
- Press and hold the setup button for 10 seconds.
- Once the status light starts flashing red, set up the camera as new.
Note: Wyze Battery Cam usually takes about 6 hours to fully charge the battery from 0-100%.