Problem
Your Wyze Battery Cam’s status light is not lighting up, or the device is not powering on / charging when using a power cable.
Troubleshooting
- Make sure the battery is fully charged.
- The charging indicator light will be solid red while charging and solid blue once fully charged.
- The charging indicator light for Wyze Battery Cam is on the bottom of the camera.
- If the battery is not charging, follow the steps in My Wyze Battery Cam is not charging.
- Plug Wyze Battery Cam into a standard outlet to charge, making sure that the camera is powered using the power cable that came with the camera.
- Verify that the power cable is plugged into a 5V2A power adapter (not included).
- Using lower-rated power adapters will negatively impact the charging performance.
- Ensure the power cable is inserted correctly and securely into the camera and adapter.
- If the camera was already set up in the Wyze app, go to the camera’s settings > Advanced Settings > Camera Status Light. Then toggle the light off and on.
- Press and hold the setup button to see if you hear a “ready to connect” voice prompt.
- If so, proceed to set up the camera as new.
- Factory reset Wyze Battery Cam.
- Remove any microSD card that is inserted into the camera.
- Press and hold the setup button for 10 seconds.
- Once the status light starts flashing red, set up the camera as new.