Wyze Battery Cam Setup Troubleshooting

Problem

Your Wyze Battery Cam is unable to be set up.

Troubleshooting

1. Confirm that the Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. Check that the camera’s status light is flashing red and that there is a “ready to connect” voice prompt after pressing the setup button.  
   • The status light for Wyze Battery Cam is on the front of the camera, to the right of the lens. 
   • If the camera does not show a status light or there is no voice prompt, refer to My Wyze Battery Cam won’t turn on. 
3. Ensure that Bluetooth® is enabled for the Wyze app in the phone/tablet settings.    
   1. Toggle Bluetooth® off/on.    
4. Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.    
   1. Make sure that it is set to Always or While Using the App.    
   2. For iOS users, make sure that Precise Location is turned on.   
5. If possible, temporarily disable any VPNs on the mobile device or Wi-Fi router. 
6. Ensure that the phone/tablet is connected to the same Wi-Fi network that is being entered at the Select your network step, that the SSID (Wi-Fi name) is being entered correctly, and that the network is functioning normally.  
   • Wyze Battery Cam is only compatible with 2.4 GHz Wi-Fi networks.  
   • The SSID is case-sensitive, and there should be no space before or after the SSID.  
   • The SSID should automatically populate if the phone/tablet is connected to Wi-Fi. If it does not auto-populate, it can indicate that the phone/tablet that is being used for setup is not connected to Wi-Fi. 
7. Check that the Wi-Fi password is entered correctly.   
   1. Tap on the eye icon to view the password entered.   
8. Make sure the camera and phone/tablet are close to the router (within 6-10 feet) during the setup process.   
9. Forget the Wi-Fi network and rejoin the network on the phone/tablet, then try setting up the camera again. 
10. Reboot the Wi-Fi router. 
11. Factory reset Wyze Battery Cam.  
    1. Remove any microSD card that is inserted into the camera. 
    2. Press and hold the setup button for 10 seconds. 
    3. Once the status light starts flashing red, set up the camera as new.