Problem
The security alert is not being triggered in the event of an emergency.
Troubleshooting
- Make sure the Cam Protect subscription is active and assigned to a camera.
- In the Wyze app, go to Account > Services > Cam Protect. Make sure your camera is shown.
- Check that the firmware is up to date on your camera.
- Make sure the Event recording settings are set correctly.
- In the Wyze app, tap on your camera to open the livestream. Then tap Settings > Event Recording. Make sure Motion Detection and Person Detection are turned on.
- Make sure you're not in Test Mode.
- You can find this on the Monitoring tab.
- Confirm that the system is in an armed state.
- You can find this on the Monitoring tab.
- Check that you have Critical Alerts and Push Notifications enabled on your device.
- Find this on the Monitoring tab under Cam Protect Settings.
Note: An alarm will only be triggered if a person is detected by the camera while in an armed state.