Articles in this section

I am not receiving a security alert after an event.


The security alert is not being triggered in the event of an emergency.


  1. Make sure the Cam Protect subscription is active and assigned to a camera.
    • In the Wyze app, go to Account > Services > Cam Protect. Make sure your camera is shown.
  2. Check that the firmware is up to date on your camera.
  3. Make sure the Event recording settings are set correctly.
    • In the Wyze app, tap on your camera to open the livestream. Then tap Settings > Event Recording. Make sure Motion Detection and Person Detection are turned on.
  4. Make sure you're not in Test Mode.
    • You can find this on the Monitoring tab. 
  5. Confirm that the system is in an armed state.
    • You can find this on the Monitoring tab.
  6. Check that you have Critical Alerts and Push Notifications enabled on your device.
    • Find this on the Monitoring tab under Cam Protect Settings.

Note: An alarm will only be triggered if a person is detected by the camera while in an armed state.

Contact Us

  • Service Status

    Check if there are any ongoing issues on & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.