My Wyze Lever Lock won't turn on.

Updated November 10, 2026 08:00

Problem

Your Wyze Lever Lock’s status light (keypad) is not lighting up, or the device is not powering on.

Ensure the lock is properly powered.
- Wyze Lever Lock requires 8x 1.5V AA batteries.
- Ensure the batteries are inserted correctly, with the plus sides aligning with plus and the negative sides aligning with negative.
Tap the keypad display to check if it lights up.
- Note: Be sure to tap on the numbered area.
Ensure the exterior assembly’s cable is inserted correctly into the interior assembly.
- The small red triangle on the cable should be facing up, aligning with the red mark on the interior assembly.
If possible, try to power the lock using the emergency power method.
1. On the top of the external assembly, insert a USB-C cable securely into the emergency power port.
2. Attach the USB-C cable to a power bank or other power source.
3. Check if the keypad display lights up.
Power cycle Wyze Lever Lock.
1. Remove all 8 batteries completely for 10 seconds, then place them back into the lock, ensuring they are positioned properly and firmly.
Replace the batteries.
If possible, factory reset Wyze Lever Lock.
1. Remove the cover on the interior assembly by pressing in and up on the top portion of the interior assembly.
2. Press and hold the reset button for 8 seconds until the status light begins pulsing red.
3. Once the status light starts pulsing white, set up the lock as new.