My Wyze Lever Lock’s firmware is not updating.

Problem

When you try to update the firmware for your Wyze Lever Lock, it fails.

Troubleshooting

1. Confirm that the Wyze app is up to date. 
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page. 
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. Ensure Wyze Lever Lock has good signal strength.
   1. You can check this in the Wyze app by going to the lock’s settings > Device Info > Signal Strength.
   2. If it has 2 bars or less, try moving the router closer to the lock.
3. Force-close the Wyze app and wait 30 minutes before checking whether the update was successful.
4. Move the router and device with the Wyze app closer to the lock during the update.
5. Reboot the Wi-Fi router and then attempt the update again.
6.  Restart Wyze Lever Lock. 
   1. Navigate to the device’s settings > Restart Device > Restart.
7. Power cycle Wyze Lever Lock.
   1. Remove all 8 batteries completely for 10 seconds, then place them back into the lock, ensuring they are positioned properly and firmly.
8. Factory reset Wyze Lever Lock.
   1. Remove the cover on the interior assembly by pressing in and up on the top portion of the interior assembly.
   2. Press and hold the reset button for 8 seconds until the status light begins pulsing red.
   3. Once the status light starts pulsing white, set up the lock as new.