Problem
You step on the scale, but it isn't showing your body composition measurements like Body Fat % and Water %. It only shows your weight
Troubleshooting
- Make sure you're barefoot and your knees are not touching.
- If you don't step on the scale with bare feet, the scale will only measure your weight.
- Stay on the scale.
- Don't step off of the scale immediately after your weight displays. Wait a few seconds for your other measurements to scroll across.
- Clean the scale’s surface.
- Wipe off the scale’s surface with a damp cloth, then try again.
- Check your personal information settings in the app.
- In the Wyze app, tap on your scale then Settings > Users > your Nickname. Then check that your Body Type, Athlete Mode, etc. are entered and correct.