Can I trade in a device that isn’t working?

No, the condition of your device determines if it will be refurbished and resold or recycled.

While going through the trade-in process, we’ll ask you questions to help determine if your devices qualify for the trade-in program. Devices that are not working, broken or damaged, were purchased more than 2 years ago, or that are not listed as eligible devices will not qualify for trade-in.

Have more questions? Submit a request
Still need help?
Contact Us