Articles in this section

Is the offered trade-in value guaranteed?

Danielle
Updated

The trade-in value is not guaranteed until we receive and inspect your item(s). If your item qualifies for refurbishment, then you will receive the value offered. If your product is determined to be incapable of being refurbished, a credit will not be issued. But our team will let you know via email either way once the review is complete.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.