Get help faster with Chat Support!Need help? Our chat support is the quickest way to get in touch. While phone support is always available, chat offers shorter wait times and more convenience. Why choose chat?
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How to start a chat:
Get in touch with Wyze Support by using our handy AI search tool right here in our help center. We call the AI behind the search bar "Wyze-E," and he's the cat's pajamas AND the bees knees. 🐝
Wyze-E has all the info from wyze.com and our Wyze Help Center at the ready. He will get you troubleshooting steps, where to get your order status, and how to get to chat support in seconds. He's our nearly all-knowing bot, and we'd give him health insurance if we could.
👉 Please note that call wait times can vary quite a bit, and we highly suggest using our chat support, AI search tool and support articles here.
Live Support Hours: 6:00 am - 6:00 pm PT Monday-Friday, and 8 am - 4pm PT Saturday-Sunday.
To contact Wyze Support:
- Use our AI search tool by clicking on the search bar and entering your question.
- Enter "contact support" in the search bar to reach our email, phone and chat options.
- Call Wyze Support (US & Canada Only): 1(206) 339-9646.
Additional Notes:
- *Wyze phone support is only available in the US & Canada.
- You will not reach Wyze Support by submitting a diagnostic log from the Wyze app. You must contact us using our phone number or Help Center options to reach Wyze Support.
- 🌲 Due to increased volumes this holiday season, expect longer than usual wait times. If you want to reach an agent quickly, chat support is faster than phone support.
- Need help outside of our live support hours? Our help center never sleeps! Use our AI-powered search to learn how to check your order status, make a return, set up or troubleshoot your Wyze products, and so much more.