Articles in this section

How does Wyze secure data coming from my devices?

The communication requests between your mobile device, your Wyze product, and the AWS Cloud Server are made via https (Transport Layer Security (TLS)) for Event videos.

We use symmetric and asymmetric encryption, consistent hashing, and other ways to make sure users’ information cannot be stolen. Each camera has its own secret key and certificate so that we can validate its identity during handshake. The contents are encrypted via AES 128-bit encryption to protect the security of the live stream and playback data.

During the connection process, every device in the process has its own secret key and certification, so that we can validate their identity during handshake. Even if a hacker intercepts the data package, the data cannot be decrypted.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.