Articles in this section

Can I fix my shipping address after placing an order?

Not if your order is in transit. 

Please verify your address before placing your order. We are unable to fix an incorrect shipping address on an order once it's in on the way. If your order is in transit with an incorrect address, please reach out to your carrier to reroute the package. Wyze is not able to have packages rerouted or contact the carrier on your behalf.

Refunds will not be issued for packages that were shipped to an incorrect address. It may be possible to receive a replacement, though. Contact our support team to see if you are eligible.

Contact Us

  • Service Status

    Check if there are any ongoing issues on & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.