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How can I prevent false alarms?

We have a few suggestions to help:

  • Install the motion sensor using the instruction from the manual, especially if your family has pets.

  • Train all home members and users on how to use the system, including babysitters and visitors.

  • Secure doors and windows before arming.

  • Remember your PIN so you can disarm the alarm quickly.

  • Remember your Safe Word so that you can cancel the alarm when the monitoring center is verifying with you.

  • Periodically check if the sensors are attached to windows and doors firmly.


Please note:: Wyze is not responsible for any charges that are incurred due to family alarms and no reimbursements will be issued. 

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