Articles in this section

I purchased a Wyze Home Monitoring kit from a store. How do I activate it?

Wyze Home Monitoring subscriptions are activated automatically by your Wyze Sense Hub.

To activate your Wyze Home Monitoring subscription:

  1. Download the Wyze app.
  2. Unbox your Wyze Sense Hub and plug in the power cable.
  3. Open the Wyze app, go to the Monitoring tab, and tap Start Setup.
  4. Follow the on-screen instructions to add the Sense Hub. When prompted,
    click “Activate” to activate your service.
  5. After activating your service, follow the instructions to finish setup.
Note: These steps apply to Wyze Home Monitoring kits purchased from The Home Depot, Walmart and Amazon.com. They include a 3-month subscription to Wyze Home Monitoring, after which you'll be charged for renewal.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.