Wyze App Setup Guide

Every smart product from Wyze has a home in the Wyze app. From Wyze Cam v4 to Wyze Scale Ultra, if it's connected, you can manage it in the Wyze app. 

To get started with the Wyze app:

1. Download the Wyze app from the Apple App Store or the Google Play Store.
   
2. Once downloaded, tap the Wyze icon to open the app.
3. Create a Wyze account, and/or sign in to your Wyze account.
   • To create a Wyze account:
     1. Tap Sign up on the app screen.
     2. Enter your email address, then set a password for your account.
     3. Tap Continue.
     4. Follow the on-screen instructions to finish setting up your account.
4. Connect your phone/tablet to your 2.4 GHz Wi-Fi network. 
   • Note: You must be connected to a 2.4 GHz Wi-Fi network to set up a Wyze device.
5. Once you’re all set, tap on the + plus sign in the top right corner of the Wyze app then Device to set up your very first Wyze device!

Additional Notes

• The Wyze app is called The Official Wyze App in the Apple App Store and Wyze - Never Wonder in the Google Play.
• Wyze app version 3.0 and above is compatible with Android 10.0+ and iOS 16.0+ devices only. 
  • Devices using a 32-bit operating system are not compatible with Wyze app 3.0.
• Wyze app version 2.50 and below is compatible with Android 7.0+ and iOS 14.0+ devices only. 
  • Using the Wyze app on an older device that doesn’t meet the requirements may cause compatibility issues.
  • Due to hardware/software limitations, not all Android or iOS devices may be compatible even if they meet the app requirements. 
• For devices running lower Android/iOS versions:
  • If the device already has the Wyze app installed, you can continue using it, but you will not be able to upgrade to a newer version of the Wyze app.
  • If the Wyze app is uninstalled from your device, you will no longer be able to reinstall it.
• The Wyze app is not compatible with Windows phones/tablets or Kindle Fire tablets. 
• The Wyze app does not work with certain devices such as Wyze Night Light or Wyze Handheld Vacuum, which are not connected/smart devices.
• If you have any problems downloading and using the Wyze app, make sure your device software is up to date.