Two-Factor Authentication

Wyze accounts now have Two-Factor Authentication (2FA) enabled by default, for better security and to help provide you with more control over who can access your account.

Related article: 2FA Updates and FAQs

What is Two-Factor Authentication (2FA)?

Two-factor authentication is a method of securing your account with a secondary authentication token. This secondary token is generated after you enter your email and password, and is a requirement to sign in as long as 2FA is enabled on your account.

We have three options available:

  • Text message (SMS): Sends you a text containing the associated key or code.
  • Authenticator app: Pairs to your account, then continually generates codes on a short timer which acts as the needed key.
  • Email: Sends you an email containing the associated key or code.

To enable SMS Two-Factor Authentication:

  1. In the Wyze app, tap Account
  2. Tap Account > Two-Factor Authentication.
  3. On the next screen, select Text (SMS).
  4. Enter the phone number that you'd like to receive your verification codes.
  5. Tap Verify Phone Number.
    • You'll receive a text message with your verification code. Copy this code.
  6. Paste the code on the Enter Code screen, then tap Next.
  7. Optional step: Add a Backup Number. To skip, tap Skip for Now.
    • This number will only be used if your primary number is unusable.
    • A text will not be sent to the backup phone unless you tap Use Backup when logging in.

Note: Once you’ve successfully set up 2FA on your account, you'll receive a 6-digit verification code every time you try to log into your account in the Wyze app. Enter this code into the prompt that appears on the sign-in screen. If the code doesn’t match, try logging in again to receive a replacement code. Each code is valid for up to 30 minutes if it is not used but will be refreshed immediately once it is successfully entered.

To use your Backup Number: 

Tap Use Backup when prompted for the verification code. A text message with the code will be sent to your backup number.

To enable Authenticator App Two-Factor Authentication:

Before starting, be sure to download the authenticator app you prefer. A few popular ones are Google Authenticator and Duo Security.

  1. In the Wyze app, tap Account
  2. Tap Account > Two-Factor Authentication.
  3. On the next screen, select Authenticator App.
  4. Open your authenticator app, and select Add Account.
  5. Copy the code provided by the Wyze app to the authenticator app.
    • If your preferred authenticator app directs to QR entry, look for an option that lets you enter the code manually. The Wyze app will not provide you with a QR code.
  6. Once Wyze has been added to the authenticator app, copy the provided code from the authenticator app to the Wyze app.

Once the verification code has been copied to the Wyze app, you’ll be given a backup code that will let you back in if you’re unable to use the authenticator app. Save this in a location other than your phone to make sure it’s available should you ever need it.

Important: Once Two-Factor Authentication is enabled, the only way to modify it or turn it off is from within the Wyze app. For the purposes of security, Wyze and its employees are unable to make modifications to your Two-Factor Authentication settings on our end. This means that if you lose access to the phone number used for Two-Factor Authentication, you will need to create a new account. 

To enable Email Two-Factor Authentication:

  1. In the Wyze app, tap Account
  2. Tap Account > Two-Factor Authentication.
  3. On the next screen, select Email.
  4. Tap Verify Email.
    • You'll receive an email with your verification code. Copy this code.
  5. Paste the code on the Enter Code screen, then tap Next.
  6. Email Two-Factor Authentication is now enabled.

Changing Two-Factor Authentication Settings

Currently, for SMS authentication, once a number has been added it can’t be changed without completely disabling the Two-Factor Authentication option from your account’s settings. Once this is done, re-enabling 2FA will walk you through adding a new Primary Number and an optional Backup Number.

For the Authenticator App version of 2FA, there is no way to retrieve your Recovery Code from within the Wyze app if you lose it. That being the case, if you ever lose your Recovery Code while still logged into the Wyze app, we recommend disabling then re-enabling 2FA to generate a new Recovery Code.

Additional Notes:

Wyze's implementation of SMS 2FA requires a phone number beginning with country code +1. At this time, this is limited to North American phone numbers from both the US and Canada.

  • If you are using a version of the Wyze app that doesn’t support Two-Factor Authentication, you won’t be able to log in while it’s enabled.
  • Unused SMS verification codes can be used for up to 30 minutes, while most authenticator app codes can only be used for up to 30 seconds.
  • Similar to using the “Forgot Password” link, if you request multiple SMS codes within the 30 minute window you’ll continue to receive the same code until it expires.

If you decided not to add a Backup Number when first enabling SMS 2FA, you can add one at any time by tapping the Backup Number option under the Two-Factor Authentication settings.

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