Articles in this section

How do I use the Wyze app?

Welcome to the Wyze app!

The Wyze app is your personal command center that lets you view your devices, manage their settings, and enjoy all the cool features you get with your Wyze subscriptions. Your phone or tablet can, dare we say it, rule [your own personal] world!

⚡️  Heads up! The Wyze app got a major update on 7/24/2024 with Wyze App 3.0. The home tab looks and functions differently, so check out the new features here and find the FAQ on wyze.com.

To get started with the Wyze app:

  1. Download the Wyze app on iOS or Android.
  2. Create a Wyze account. Here's how.
  3. Sign in the the Wyze app.

What are the tabs in the Wyze app?

The Wyze app has 5 tabs: Home, Events, Monitoring, Shop, and Account. The Home tab has 3 additional tabs: Favorites, Devices, and Automations.

The Home tab: Favorites

The Favorites tab is the first screen shown after signing into the Wyze app. It displays your favorited Wyze devices and their status, devices groups, and any shortcuts you've created. 

Home_Favorites (1).png

From the Favorites tab, you can:

  1. View and sort your favorited devices, groups, and automations.
  2. Add devices, automations, groups, and home monitoring.
  3. Mute/unmute app notifications.
  4. View the Live stream of your favorited Wyze Cams.
  5. Use Shortcuts to trigger Automations.
  6. Use the Power icon to turn devices on and off with a tap.
  7. Press Play to view the live stream of battery-powered cameras.

Special Icons for Favorites:

Wyze Cam Floodlight and Wyze Garage Door Controller have their own status icons that display in the app on the Favorites tab. They indicate the floodlight's On/Off or garage door's Open/Closed status at a glance.

wyze cam floodlight status.png wyze garage cam status.png

The Home tab: Devices

The Devices tab is next to the Favorites tab, and lists all of your Wyze Devices and Device Groups.

wyze app 3.0 home devices.png

From the Devices tab, you can:

  1. View all of your devices and device groups.
  2. Search your list of devices using the .
  3. Tap the star icon to add a device or device group to Favorites.
  4. Scroll or toggle down to the bottom of the list find your device groups. 

The Home tab: Automations

The Automations tab displays all of your schedules, shortcuts, device triggers, and automations history. There's even a list of Essential Automations, which are our most used automations for the home.

wyze app 3.0 home automations.png

From the Automations tab, you can:

  1. View your list of automations - schedules, shortcuts, and triggers.
  2. Review your Automations History, all of the automations that have been executed over time.
  3. Manage your automations at a glance, with details on each card.
  4. Tap to enable a few preset automations

The Events tab

The Events tab displays your event videos. You can sort them by device, day, and type of event (Person detected, talking) as well as edit your events.

wyze app events tab (1).png

From the Events tab, you can:

  1. Filter your events.
  2. Expanded filter options.
  3. Edit your events list.
  4. Sort events 14 days
  5. Open, view, and turn on/off your devices.

How to turn on Do Not Disturb for the Wyze app:

Tap the notification bell to turn on Do Not Disturb. No matter your other Notifications settings, you will not receive any notifications from the Wyze app.

Exception: Critical Alerts for Services like Wyze Home Monitoring will push through no matter your app settings.

 

How to group your Wyze Cams together:

Tap on the + plus sign, then Device Group > Camera Group. Name it, then choose the cameras you want in the group before tapping Done

A camera group lets you view all of your Live streams on the same page, and saves space on the Home tab. Want to view a single Live stream? Tap on it from within the group!

 

How to add a Device Trigger in the Wyze app:

Tap on the + plus sign, then Automation > Device & Service Trigger > Device & Service Trigger. Select the device, what will trigger the action, and the action. Then tap done. 

Automations are what makes your Wyze ecosystem smart. Triggers are a type of automation that make your devices work together. Have your porch light turn on when your camera senses motion, or your coffee pot turn on when your lamp turns on.

Here's an example of a device trigger with a Wyze Sense Entry Sensor and a Wyze Bulb. When the door sensor opens (trigger), the hallway lamp turns on (action).

 

How to set the Detection Zone for your Wyze Cam:

Tap on your Wyze Cam > Settings gear > Event Recording > Detects motion. Then tap Detection Settings > Detection Zone > Detection Zone. Tap and drag the grid to set the area where motion will be detected. Your changes will save automatically.  

Note: You must have Detects motion toggled on to set a Detection Zone.

 

How to set up Two-Factor Authentication (2FA):

From the Home tab, tap Account > Security > Two-Step Verification. Select how you want to verify during sign-in: Email, SMS, or Authenticator App. Follow along to copy and paste the verification code in the app, then save your settings.

Here's how to set up 2FA with an Authenticator App (like Google Authenticator, DUO mobile).

 

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.