Wyze Lamp Socket v2 Setup Troubleshooting

Problem

You are unable to get Wyze Lamp Socket v2 to set up and/or connect to Wi-Fi.

Troubleshooting

1. Confirm that the Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. Check that the firmware for the attached Wyze Cam is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
3. Ensure that BluetoothⓇ is enabled for the Wyze app in your phone/tablet settings.
   1. Toggle BluetoothⓇ off/on.
4. Verify that Location Permissions are enabled for the Wyze app in your phone/tablet settings.
   1. Make sure that it is set to Always or While Using the App.
   2. For iOS users, make sure that Precise Location is turned on.
5. Check the status light on the lamp socket to make sure that it is flashing red before beginning the setup process.
   1. If there is no status light, refer to My Wyze Lamp Socket v2 is not turning on.
   2. If the status light is something other than flashing red, factory reset Wyze Lamp Socket v2 and begin again.
6. Make sure that you have properly completed the steps listed in our Wyze Lamp Socket v2 Setup Guide.
7. Verify that you’re trying to connect the attached camera to a 2.4 GHz Wi-Fi network.
   • Wyze Lamp Socket v2 is not compatible with 5 GHz Wi-Fi networks.
8. Check that you have at least one compatible Wyze Cam that is set up and functional under your Wyze account.
   • Wyze Lamp Socket v2 cannot be paired with shared devices.

9. If stuck at the “adding device” page:

   1. Manually change the phone/tablet’s time zone to a US city time zone.

      • Note: Be sure the city is in the same time zone as you are!

   2. Continue with the setup process, then change the time zone back to the correct one.

10. Try moving the device to a different socket, closer to the Wi-Fi router.
11. Reboot the Wi-Fi router.
12. Power cycle Wyze Lamp Socket v2.
    1. Manually turn off the socket via the light switch for 10 seconds, then turn it back on.
    2. Note: This will power cycle both Wyze Lamp Socket v2 and any attached Wyze Cam.
13. Factory reset Wyze Lamp Socket v2.
    1. Turn the light switch associated with the lamp socket off and on quickly 3 times.
    2. Wait for the status to start flashing red, then set up Wyze Lamp Socket v2 as new.