Wyze Lamp Socket v2 Connectivity Troubleshooting

Problem

Your Wyze Lamp Socket v2 is showing offline in the Wyze app, loads slowly, or disconnects frequently.

Troubleshooting

1. Confirm that the Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, confirm that the firmware for Wyze Lamp Socket v2 and the attached Wyze Cam are both up to date.
   1. For the camera, you can check this by going to the Account tab > Firmware Update.
   2. For the lamp socket, you can check this by going to the lamp socket’s settings > Device Info.
   3. If there is an update available for either device, please move forward with updating them.
3. Check the status light on the lamp socket.
   1. If there is no status light, refer to My Wyze Lamp Socket v2 is not turning on.
   2. If it is flashing blue, the device is updating its firmware. Wait 5-10 minutes for the update to complete.
4. Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings. 
   1. Make sure that it is set to Always or While Using the App. 
   2. For iOS users, make sure that Precise Location is turned on.
5. Confirm that the attached camera is connected to a 2.4 GHz Wi-Fi network and that the network is functioning normally.
   • Wyze Lamp Socket v2 is not compatible with 5 GHz Wi-Fi networks.
6. Check if Wyze Lamp Socket v2 is in a socket with a dimmer switch.
   • If it is in a socket with a dimmer switch, we recommend moving the device to a different socket, as dimmer switches are not recommended.
     • Note: Wyze Lamp Socket v2 does not have the ability to adjust bulb brightness.
   • If it is in a dimmer switch and cannot be moved to a different socket, ensure the dimmer switch is turned up to its highest setting.
7. Verify that the lamp socket is installed securely in the socket.
   • Note: It should not be too tight or too loose.
8. Ensure that Wyze Lamp Socket v2 has a good signal strength.
   1. You can check this in the Wyze app by going to the attached camera’s settings > Accessories > Wyze Lamp Socket v2 > Connected Lamp Sockets > select the impacted lamp socket > Device Info > Signal Strength.
   2. If it has less than 3 bars, try moving the lamp socket closer to the router.
9. Reboot the Wi-Fi router.
10. Power cycle Wyze Lamp Socket v2.
    1. Manually turn off the socket via the light switch for 10 seconds, then turn it back on.
    2. Note: This will power cycle both Wyze Lamp Socket v2 and any attached Wyze Cam.
11. Factory reset Wyze Lamp Socket v2.
    1. Turn the light switch associated with the lamp socket off and on quickly 3 times.
    2. Wait for the status to start flashing red, then set up Wyze Lamp Socket v2 as new.