My Wyze Lamp Socket v2 is not turning on when motion is detected.

Problem

Your Wyze Lamp Socket v2 is not turning on when the attached Wyze Cam detects motion.

Troubleshooting

1. Confirm that the Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, confirm that the firmware for Wyze Lamp Socket v2 and the attached Wyze Cam are both up to date.
   1. For the camera, you can check this by going to the Account tab > Firmware Update.
   2. For the lamp socket, you can check this by going to the lamp socket’s settings > Device Info.
   3. If there is an update available for either device, please move forward with updating them.
3. Make sure the attached camera is set to record correctly.
   1. Enable motion-triggered recording.
      1. Navigate to the camera’s settings > Event Recording.
      2. Ensure the option for Motion is toggled on. 
   2. Adjust the Detection Settings. 
      1. Navigate to the camera’s settings > Detection Settings. 
      2. Adjust the Motion Detection Sensitivity slider to High. 
      3. Tap Detection Zone and toggle off the Detection Zone while testing.
4. Ensure Wyze Lamp Socket v2’s settings are set correctly.
   1. Navigate to the attached camera’s settings > Accessories > Wyze Lamp Socket v2.
   2. Under Activates When, tap Motion.
      1. Toggle on Motion.
      2. Tap All Motion.
      3. Attempt to trigger the lamp socket by creating movement in front of the attached camera.
         • Note: For Wyze Service users, once the lamp socket is triggering for All Motion, you can select Smart Detections and enable your desired AI triggers.
      4. Tap Schedule
         1. Set a different schedule to clear any stuck settings, then set it back to the preferred timeframe.
         2. Test the device during the set timeframe.
            • Note: For an all-day schedule, we recommend setting it from 12AM-12AM.
5. Verify that there are no Automations set up that could be causing interference.  
   1. Navigate to the Home tab of the Wyze app, tap Automations. 
   2. Note: We recommend deleting any Automations and then adding them back one by one while testing.
6. Ensure that Wyze Lamp Socket v2 has a good signal strength.
   1. You can check this in the Wyze app by going to the attached camera’s settings > Accessories > Wyze Lamp Socket v2 > Connected Lamp Sockets > select the impacted lamp socket > Device Info > Signal Strength.
   2. If it has less than 3 bars, try moving the lamp socket closer to the router.
7. Reboot the Wi-Fi router.
8. Power cycle Wyze Lamp Socket v2.
   1. Manually turn off the socket via the light switch for 10 seconds, then turn it back on.
   2. Note: This will power cycle both Wyze Lamp Socket v2 and any attached Wyze Cam.
9. Factory reset Wyze Lamp Socket v2.
   1. Turn the light switch associated with the lamp socket off and on quickly 3 times.
   2. Wait for the status to start flashing red, then set up Wyze Lamp Socket v2 as new.