My Wyze Cam Pan v2 is showing offline in the app.

Problem

Your Wyze Cam Pan v2 is showing "Device Offline" in the app. You are unable to load the livestream or any camera settings.

👋 Is your camera showing offline but the Live stream still works? Check out My Wyze Cam is showing offline but the Live stream works.

Note: Although similar, not all Wyze Cams are the same. Search for your individual camera for troubleshooting steps specific to your device.

Troubleshooting

1. Check the status light.
   • If your camera has power, and you haven't disabled this feature, the light should be on.
   • Your status light will tell you the state of your camera, including its connection status. 
   • Related article: Understanding your Wyze Cam Pan v2 Status Light
2. Check the power connection.
   • You may have unplugged it, or turned off power to the outlet.
   • If your camera is not plugged into power, it will be offline in the app.
3. Check other connected devices.
   • This helps to isolate the issue. If multiple devices are offline, including non-Wyze devices, it is likely a network issue.
4. Reboot your router.
   • This will re-establish a connection to all of your connected devices.
5. Power cycle the camera.
   • The simplest fix, will reboot and hopefully reconnect this specific camera.
6. Confirm your Wyze app is up to date.
   1. An outdated Wyze app can result in connectivity and security issues. Always stay up to date.
   2. Related article: How to update your Wyze app.
7. Confirm camera firmware is up to date. 
   • Outdated camera firmware can result in connectivity and security issues, too. 
   • A Wyze Cam with really outdated firmware may not be able to connect at all unless the firmware is manually flashed.
8. Factory reset your device.
   • The ultimate last resort. Be sure to remove your microSD card first, then reset your device to the original factory settings. 
   • Steps to factory reset your camera varies per device. Find your Wyze Cam here.