Problem
Your Wyze Cam is showing as offline, yet you can still access the live stream.
Troubleshooting
To fix this you will need to power cycle your camera.
- Unplug the camera from its power source. This can be done either on the wall or camera side.
- Allow 5-10 seconds to pass for the camera to completely discharge.
- Plug the camera back into the power source and allow it reinitialize.
- Once the camera is back online, the “Offline” text in red will disappear.
Firmware Update
We also recommend updating your firmware to help prevent this from happening in the future.
To do this, go to Account > Firmware Update. Here you will be able to see if you have the newest version. You also have the option to bulk update for applicable devices.