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My Wyze Cam v1/v2 is not turning on when connected to power.


Your Wyze Cam v1/v2 or Pan v1 is plugged into power but it is not turning on. The status light doesn't light up and there are no voice prompts during setup. 

💡 You can check out the Status Light Guide for all three cameras below. 

Important: Wyze Cam v1/v2 and Wyze Cam Pan v1 were released prior to 2018. Troubleshoot power issues for Wyze Cam v4 and Wyze Cam v3 Pro here.

Wyze Cam v2 power.png


  1. Make sure you are using the cord and adapter that came with your Wyze Cam v1/v2.
  2. If you’re able to, try switching out the cord and/or adapter to see if the camera powers on.
    • If it does not, the power cable and/or adapter may be defective.
  3. Try plugging your camera into a different power outlet.
    • If the camera turns on, then the power outlet may not have power.
  4. If using a different cord or power outlet doesn't help, please reach out to support for more help.

Status Light Guide for Wyze Cam v1/v2 and Wyze Cam Pan v1

Solid yellow light The device is powered and initializing.
Flashing yellow light The device is ready to connect.
Flashing yellow and blue light Connection is in progress.
Flashing blue light The device is connected and finishing setup.
Solid blue light The device is working properly.


If plugging your Wyze Cam v1/v2 into a different outlet or switching to a different cord/adapter doesn't help, your camera may need to be replaced. Reach out to support for more help! 

Related article: Returns & Warranty Policy.

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