Articles in this section

Audio and video are out of sync

Presents as: The audio does not match the speed of your event videos. 

Troubleshooting:

  • Make sure your Wyze app firmware is up to date.
    • Navigate to the Account tab
    • Scroll to the bottom and tap About
    • The app version will be listed below the Wyze logo. 
    • You'll want to compare your app version to the most updated version listed, here
    • If your Wyze app is not up to date, please go to your app store and update the app. 
  • Make sure your camera firmware is up to date.
    • Navigate to the Account tab
    • Tap Firmware Update
    • Continue to update your camera if it is not updated already.
  • Force close your Wyze app.
  • Power cycle your Wyze cam.
    • Unplug from power for about 30 seconds.
  • Factory reset your camera and set it up as a new device.
    • To factory reset, remove the SD card if you have one inserted.
    • Press and hold the setup button until the status light turns to a SOLID YELLOW. 
    • Release the button, and begin the setup process.
Was this article helpful?
0 out of 0 found this helpful

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.