Presents as: The audio does not match the speed of your event videos.
Troubleshooting:
- Make sure your Wyze app firmware is up to date.
- Navigate to the Account tab
- Scroll to the bottom and tap About
- The app version will be listed below the Wyze logo.
- You'll want to compare your app version to the most updated version listed, here.
- If your Wyze app is not up to date, please go to your app store and update the app.
- Make sure your camera firmware is up to date.
- Navigate to the Account tab
- Tap Firmware Update
- Continue to update your camera if it is not updated already.
- Force close your Wyze app.
- Power cycle your Wyze cam.
- Unplug from power for about 30 seconds.
- Factory reset your camera and set it up as a new device.
- To factory reset, remove the SD card if you have one inserted.
- Press and hold the setup button until the status light turns to a SOLID YELLOW.
- Release the button, and begin the setup process.