Audio and video are out of sync

Presents as: The audio does not match the speed of your event videos. 

Fix Wifi Issues with our Self-Service app

Diagnose and troubleshoot Wifi using our self service app, RouteThis Helps. To find out more about the app and fix problems problems with network connectivity, setup, and video quality, please click here.


  • Make sure your Wyze app firmware is up to date.
    • Navigate to the Account tab
    • Scroll to the bottom and tap About
    • The app version will be listed below the Wyze logo. 
    • You'll want to compare your app version to the most updated version listed, here
    • If your Wyze app is not up to date, please go to your app store and update the app. 
  • Make sure your camera firmware is up to date.
    • Navigate to the Account tab
    • Tap Firmware Update
    • Continue to update your camera if it is not updated already.
  • Force close your Wyze app.
  • Power cycle your Wyze cam.
    • Unplug from power for about 30 seconds.
  • Factory reset your camera and set it up as a new device.
    • To factory reset, remove the SD card if you have one inserted.
    • Press and hold the setup button until the status light turns to a SOLID YELLOW. 
    • Release the button, and begin the setup process.
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