Articles in this section

Never put your Backup Keys inside Wyze Gun Safe.

DO NOT put your Backup Keys inside Wyze Gun Safe.

Wyze Gun Safe comes with two Backup Keys to use if you cannot unlock the safe with other methods, such as with your fingerprint, access code, or the Wyze app.

When closed, Wyze Gun Safe locks automatically. If your Backup Keys are inside the safe, it cannot be opened if you have not set up Wyze Gun Safe in the Wyze app. 

We recommend that as soon as you remove the safe and accessories from the box, set up the safe in the Wyze app immediately. This will give you all 4 entry options so that if in the unlikely event that one method fails, you have a backup.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.