My Wyze Bulb Cam Pan Color will not turn on.

Problem

Your Wyze Bulb Cam Pan Color’s status light is not lighting up, or the device is not powering on.

Troubleshooting

1. Check if the camera is in a socket with a dimmer switch.
   • If it is in a socket with a dimmer switch, we recommend moving the camera to a different socket, or change to a regular on/off switch
     • Note: If using dimmer switches, the brightness will need to be adjusted within the Wyze app only. Using the physical dimmer switch will not change brightness and will cause functionality problems.
   • If it is in a dimmer switch and cannot be moved to a different socket, ensure that the dimmer switch is turned up to its highest setting.
2. Verify that the camera is installed securely in the socket.
   • Note: It should not be too tight or too loose.
3. Ensure that the fixture where Wyze Bulb Cam Pan Color is installed is physically powered on.
   1. Turn it off, then back on.
4. If Wyze Bulb Cam Pan Color was already set up in the Wyze app, ensure the status light is enabled.
   1. In the Wyze app, go to the camera’s settings > Advanced Settings > Camera Status Lights. 
   2. Toggle the lights off and on.
5. Check the socket type. Make sure it’s a standard E26 socket that is compatible with A19 shape bulbs, with a power output bigger than 26W.
6. Move the camera to a different socket to determine if there is an issue with the original socket.
   1. If unable to move to a different location, try installing a regular light bulb in the socket to see if it powers on.