More Wyze Cam v3 Troubleshooting

How to power cycle your Wyze Cam v3

To power cycle your camera:

1. Unplug the camera from its power source. This can be done either from the power outlet, or from the camera itself.
2. Allow 5-10 seconds to pass for the camera to completely discharge.
3. Plug the camera back into the power source and allow it reinitialize. 

Additional Note:

Power cycling refers to fully powering an electronic device off, usually disconnecting it from any source of power. This is a useful troubleshooting tool because it helps reset the device and its connections. 

My Event videos have no sound.

Problem

Your Event videos and recordings are silent and have no sound / audio.

Troubleshooting

Make sure that Record Sound is turned on in your camera's settings.

1. In the Wyze app, tap on your camera and let the live stream load.
2. Tap on the Settings icon  , then tap Advanced Settings.
3. If the Record sound option is toggled on , tap to toggle off  then back on .
4. If the Record sound option is toggled off , toggle the switch on.
5. If there is still no sound on the recordings, factory reset the camera and set up the camera again.

There's static noise when viewing to the live stream.

Problem:

There is a static, crackling noise when viewing / listening to the live stream.

Troubleshooting Tips: 

1. Check that your Wyze app and firmware are up to date.
   • Related article: How to update your Wyze Cam v3 firmware
2. Power cycle the camera by unplugging it from power, then plugging it back in.
3. Try to factory reset your camera.
4. Try to flash the firmware to an earlier version if you have a 32 GB microSD card available.
   • Learn how: Flash Firmware.

Does my v3 need to be set back up after being moved?

Only if your Wi-Fi network changes.

If you unplug your camera then plug it in again in the same Wi-Fi environment your camera will automatically reconnect to the W-iFi network. You do not need to re-enter the Wi-Fi information or set your camera again, but it may take a few minutes for your camera to reconnect.

If your camera doesn't automatically connect to the Wi-Fi network, you can follow the same steps you used to set up your camera to add it back to the Wyze app.

1. Open up the Wyze app and tap the + plus sign icon in the top left.
2. Tap Add Device > Cameras.
3. Select the device you want to add.
4. Follow the steps in the app to set up the camera again.
5. If you are having trouble with the setup process view our Setup Guide.

Note: As long as you add the camera to the app logged into the same Wyze account as it was before, you will still be able to view and access the same event videos stored on the Cloud.

No audio when viewing a v3 video on a computer

If you view a video created by a Wyze Cam v3 on a computer, you may not hear audio depending on the media player you are using. Windows' default media player does not have the proper audio codex, but this can be easily remedied by downloading and installing VLC Media Player and using VLC Media Player to view your videos. 

You can find VLC's official website here: https://www.videolan.org/vlc/

Can't find or stream RTSP

What ports are necessary for Wyze Cams to operate?

In most cases, home users will not need to manually change ports. If you are on a business/enterprise network your IT department can manually open the ports needed.

Here is a list of the necessary ports: