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More Wyze Cam v3 Troubleshooting

How to power cycle your Wyze Cam v3

To power cycle your Wyze Cam v3:

  1. Unplug the camera from its power source. This can be done either from the power outlet, or from the camera itself.
  2. Allow 5-10 seconds to pass for the camera to completely discharge.
  3. Plug the camera back into the power source and allow it reinitialize. 

Additional Note:

Power cycling refers to fully powering an electronic device off, usually disconnecting it from any source of power. This is a useful troubleshooting tool because it helps reset the device and its connections. 

My Wyze Cam v3 Event videos have no sound.

Problem

Your Wyze Cam v3 Event videos and recordings are silent and have no sound / audio.

Troubleshooting

Make sure that Record Sound is turned on in your Wyze Cam v3's settings.

  1. In the Wyze app, tap on your camera and let the live stream load.
  2. Tap on the Settings gear, then Advanced Settings.
  3. If the Record sound option is toggled on, tap to toggle off then back on.
  4. If the Record sound option is toggled off, toggle the switch on.
  5. If there is still no sound on the recordings, factory reset the camera and set up the camera again.

There's static noise when viewing Wyze Cam v3's Live stream.

Problem

There is a static, crackling noise when viewing / listening to Wyze Cam v3's Live stream.

Troubleshooting

  1. Check that your Wyze app and firmware are up to date.
  2. Power cycle the camera by unplugging it from power, then plugging it back in.
  3. Try to factory reset your camera.
  4. Try to flash the firmware to an earlier version if you have a 32 GB microSD card available.

Does my Wyze Cam v3 need to be set back up after being moved?

Only if your Wi-Fi network changes.

If you unplug your Wyze Cam v3 then plug it in again in the same Wi-Fi environment your camera will automatically reconnect to the W-iFi network. You do not need to re-enter the Wi-Fi information or set your camera again, but it may take a few minutes for your camera to reconnect.

If your Wyze Cam v3 doesn't automatically connect to the Wi-Fi network, you can follow the same steps you used to set up your camera to add it back to the Wyze app.

  1. Open up the Wyze app and tap the + plus sign icon in the top left.
  2. Tap Add Device > Cameras.
  3. Select the device you want to add.
  4. Follow the steps in the app to set up the camera again.
  5. If you are having trouble with the setup process view our Setup Guide.

Note: As long as you add the camera to the app logged into the same Wyze account as it was before, you will still be able to view and access the same event videos stored on the Cloud.

No audio when viewing a Wyze Cam v3 video on a computer (not Wyze Web View)

If you view a video created by a Wyze Cam v3 on a computer, you may not hear audio depending on the media player you are using. Windows' default media player does not have the proper audio codex, but this can be easily remedied by downloading and installing VLC Media Player and using VLC Media Player to view your videos. 

You can find VLC's official website here: https://www.videolan.org/vlc/

Can't find or stream RTSP

Wyze Cam and Wyze Cam Pan do not come with RTSP by default. To use RSTP you need to install a different version of our firmware. 

Read this article to learn more about what RTSP is and how to use it with your Wyze Cam using an optional firmware.

What ports are necessary for Wyze Cam v3 to operate?

In most cases, home users will not need to manually change ports. If you are on a business/enterprise network your IT department can manually open the ports needed.

Here is a list of the necessary ports: 

Port

What it does

What it's used for

TCP: 80

Local time lapse download

Timelapse

TCP: 123

Internet time check

Confirming the camera's time zone

TCP: 443

Cloud data transfer

Uploading Events

TCP: 8443

Cloud API

Keeping the connection with Cloud server

TCP: 8605

Upgrade package download

Firmware Upgrades

TCP: 10001

P2P streaming connection

Local live streaming over Wi-Fi

TCP: 10002

LAN firmware upgrade

Firmware Upgrades 

TCP: 22345

TCP control

Making sure the connection stays open when viewing the Live Stream

UDP: 80

Heart beat & streaming data

For all UDP ports: Loading the Live Stream and keeping the connection between camera and server even when it's not actively being used

UDP: 443

Heart beat & streaming data

 

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