My Wyze Cam v3 Pro is not turning on when connected to power.

Problem

You've plugged your Wyze Cam v3 Pro into power, but it doesn't have power. The status light does not light up.

Troubleshooting

  1. Make sure that you're using the USB cable and power adapter that came with your Wyze Cam v3 Pro.
    1. This power adapter is is not the same as those used with other Wyze Cam devices, including the original Wyze Cam v3.
  2. Double-check that the USB cable is plugged correctly and firmly into the camera.
    1. The male micro-USB side should be inserted into the camera and the male full-sized USB side should be inserted into the adapter. 
    2. Wyze Cam v3 Pro’s micro USB slot is on the back of the camera.
  3. Try plugging the camera into a different power outlet.
  4. Press and hold the setup button to see if it says “ready to connect."
    • If the sound works, then the camera is receiving power, but the status light may not be on.
  5. If the camera still does not power on, try another USB cable and/or power adapter from another Wyze Cam v3 Pro. 
    • If the power works with a different cable or adapter, you may need to reach out to support for a replacement.
    • You must use the same power adapter included with Wyze Cam v3 Pro, which is different than the adapter included with other Wyze Cams.
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