My Wyze Cam v3 Pro’s built-in spotlight does not turn on.

Problem

Your Wyze Cam v3 Pro's built-in spotlight doesn't turn on when motion or sound is detected. 

Troubleshooting

1. Confirm your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. Check that your Wyze Cam v3 Pro's firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
3. Ensure motion and sound recordings are enabled.
   • Check this under Settings > Event Recording > Record motion events / Record sound events.
4. Ensure the camera’s built-in spotlight is set to turn on when motion or sound is detected.
   • Go to the camera’s Settings > Spotlight Settings > Auto > select Motion is detected by camera / Sound is detected by camera.
5. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in. 

6. Send a log from the Wyze app.

   • Note the Log ID.
7. Factory reset the camera and set it up as a new device. (Only do this after sending a log first!)
   1. Remove any microSD card inserted in the camera.
   2. With the camera plugged into power, press and hold the SETUP button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
   3. Once the status light starts flashing red, set up the camera as new.

Once the camera is set back up, enable the spotlight by going to Settings > Spotlight Settings > Spotlight Control.