Wyze Cam v3 Pro Setup Troubleshooting

Problem

While setting up Wyze Cam v3 Pro in the app, it gets stuck on the "select your network" step or otherwise fails.

Troubleshooting

1. Confirm that your Wyze app is up to date.
   
   1. In the Wyze app, tap on the Account tab > About.
   2. The app version will be listed under the Wyze logo.
   3. Compare your app version to the most up-to-date version on our Release Notes & Firmware page.
   4. If your Wyze app version is not updated to the latest version, please go to your device’s app store, search for the Wyze app, and proceed with updating the app.
2. Move the camera and your smartphone or tablet close to your router (within 6-10 feet) for setup.
3. Check the status light. It should be flashing red after the "ready to connect" voice prompt, and after pressing the SETUP button.
   • If there wasn't "ready to connect" during setup, restart setup and try again.
4. Double-check that your smartphone or table is connected to the same 2.4 GHz Wi-Fi network you are attempting to connect your camera to during the Select your network step.
   • Make sure the SSID (Wi-Fi name) and password are entered correctly.
5. Make sure you have location permissions enabled on your smartphone for the Wyze app.
6. If none of the steps above work, go into your smartphone or tablet settings and forget your Wi-Fi network. 
   • Rejoin the network and attempt to set up the device again.

7. Submit a log.

   1. In the Wyze app, go to Account > Wyze Support > Submit a Log.

   2. Select the affected device or service then select the relevant issue category.
   3. Enter any relevant details or associated support ticket numbers in the Details section. You can also tap the plus icon + to add any relevant pictures or videos.
   4. Make sure the Send log files option is checked to ensure the logs are included.
   5. Tap Submit.
   6. Note: App logs are sent directly to our engineering team to use toward improving future app and firmware releases and will not receive a reply. These logs cannot be accessed or reviewed by our support team.
8. Factory reset the camera and set it up as a new device. (Only do this after sending a log first!)
   1. Remove any microSD card inserted in the camera.
   2. With the camera plugged into power, press and hold the SETUP button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
   3. Once the status light starts flashing red, set up the camera as new.