Wyze Cam v3 Pro Connectivity Troubleshooting

Problem

Your Wyze Cam v3 Pro is showing as offline in the Wyze app, loads slowly, or disconnects frequently.

Troubleshooting

1. Confirm your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. Check that your Wyze Cam v3 Pro's firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.

3. Verify that Location Permissions are enabled for the Wyze app in your phone/tablet settings.

   1. Make sure that it is set to Always or While Using the App.

   2. For iOS users, make sure that Precise Location is turned on.

4. Switch between using your cellular/mobile data and Wi-Fi connection to determine if there is an issue with the Wi-Fi.

5. Force close the Wyze app.

6. Reboot the router.

7. Ensure Wyze Cam v3 Pro has good signal strength.

   1. You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.

   2. If it has 2 bars or less, try moving the camera closer to the router.

8. Adjust the live stream resolution to a lower resolution.

   • Higher resolution requires more bandwidth and is more likely to cause slower connectivity.

9. Power cycle your camera by unplugging it from power for 10 seconds, then plugging it back in.

10. Factory reset Wyze Cam v3 Pro.

    1. Remove any microSD card inserted into the camera.

    2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light turns solid red.

    3. Once the status light starts flashing red, set up the camera like new.