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My camera's status light is solid red.

Problem

Wyze Cam v3 Pro's status light is solid red, but you're not recording an Event, watching the Live stream, and haven't just plugged in the camera.

Troubleshooting

  1. Make sure you're using the USB cable and power adapter included with the camera..
    • Try another USB cable and power adapter (only the adapter included with Wyze Cam v3 Pro).
  2. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in.
    • If there isn't power at all, try a different outlet.
  3. Send a log from the Wyze app.

    • Note the Log ID.
  4. Factory reset the camera and set it up as a new device. (Only do this after sending a log first!)
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