My camera's status light is solid red.

Problem

Wyze Cam v3 Pro's status light is solid red, but you're not recording an Event, watching the Live stream, and haven't just plugged in the camera.

Troubleshooting

1. Make sure you're using the USB cable and power adapter included with the camera..
   • Try another USB cable and power adapter (only the adapter included with Wyze Cam v3 Pro).
2. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in.
   • If there isn't power at all, try a different outlet.
3. Submit a log.
   1. In the Wyze app, go to Account > Wyze Support > Submit a Log.
   2. Select the affected device or service then select the relevant issue category.
   3. Enter any relevant details or associated support ticket numbers in the Details section. You can also tap the plus icon + to add any relevant pictures or videos.
   4. Make sure the Send log files option is checked to ensure the logs are included.
   5. Tap Submit.
   6. Note: App logs are sent directly to our engineering team to use toward improving future app and firmware releases and will not receive a reply. These logs cannot be accessed or reviewed by our support team.
4. Factory reset the camera and set it up as a new device. (Only do this after sending a log first!)
   1. Remove any microSD card inserted in the camera.
   2. With the camera plugged into power, press and hold the SETUP button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
   3. Once the status light starts flashing red, set up the camera as new.