My Wyze Cam OG firmware isn't updating.

Problem

When attempting to update the camera’s firmware, the update fails.

Troubleshooting

  1. Confirm your Wyze app is up to date.
    • In your Wyze app, go to the Account tab > tap About.
    • Your current app version will be listed beneath the Wyze logo. 
    • Compare your app version to the latest app version listed here on our Release Notes & Firmware page.
  2. If your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. 
  3. If there is a microSD card inserted, please remove it and attempt the firmware update again.
  4. Move the camera and device with the Wyze app closer to the router for the update.
  5. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in. 
  6. Factory reset the camera and then set it up as new. 
    1. Remove any microSD card inserted in the camera.
    2. With the camera plugged into power, rotate the lens of the camera so it is facing up and single-press SETUP for 10 seconds until the status light on the front of the camera lens turns solid red.
    3. Once the status light starts flashing red, set up the camera as new.
  7. Reboot your router.
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