Articles in this section

Wyze Cam OG Setup Troubleshooting

Problem

Wyze Cam OG does not complete setup or gets stuck at the “Select your Network” step.

Troubleshooting

  1. Confirm your Wyze app is up to date.
    • In your Wyze app, go to the Account tab > tap About.
    • Your current app version will be listed beneath the Wyze logo. 
    • Compare your app version to the latest app version listed here on our Release Notes & Firmware page.
    • If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. 
  2. Make sure you have Bluetooth enabled on your mobile device.
    • If it already is on, toggle it off/on.
  3. Check that you have Location permissions enabled for the Wyze app.
    • If using iOS, ensure local network permissions are turned on in the phone/tablet’s settings.
  4. Check that the camera’s status light is flashing red and that there's a “ready to connect” voice prompt after pressing the setup button.
  5. Make sure that your phone/tablet is connected to the same 2.4 GHz Wi-Fi network that you are entering at the Select your network step and you are entering your SSID (Wi-Fi name) correctly.
    • Wyze Cam OG (standard and Telephoto 3x) is not compatible with 5 GHz Wi-Fi networks.
    • The SSID is case-sensitive and there should be no space before or after the SSID.
    • The SSID should automatically populate if you are connected to Wi-Fi. If it does not auto-populate, it can indicate the phone/tablet that is being used for setup is not connected to Wi-Fi.
  6. Check that you are entering the Wi-Fi password correctly.
    • You can tap on the eye icon to view the password you’re entering.
  7. Check that your device has location permissions enabled for the Wyze app.
    • If using iOS, ensure local network permissions are turned on in the phone/tablet’s settings.
  8. Make sure the camera and phone/tablet are close to the router for setup (within 6-10 feet).
  9. Forget your Wi-Fi network on your phone/tablet and rejoin the network. Then try setting up the camera again.
  10. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in. 
  11. Factory reset the camera and then set it up as new. 
    1. Remove any microSD card inserted in the camera.
    2. With the camera plugged into power, rotate the lens of the camera so it is facing up and single-press SETUP for 10 seconds until the status light on the front of the camera lens turns solid red.
    3. Once the status light starts flashing red, set up the camera as new.
  12. Reboot your router.
Was this article helpful?
0 out of 1 found this helpful