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The live stream's audio quality is poor.

Problem:

You're experiencing poor audio quality when speaking through the camera or viewing recorded events. 

Troubleshooting Tips:

  1. Confirm your Wyze app is up to date.
    • In your Wyze app, go to the Account tab > tap About.
    • Your current app version will be listed beneath the Wyze logo. 
    • Compare your app version to the latest app version listed here on our Release Notes & Firmware page.
  2. Check the signal strength.
    1. In the Wyze app, go to the camera’s settings > Device Info.
    2. If it is below 3 bars, suggest moving the camera closer to the router.
  3. Force close the Wyze app.
  4. Increase the volume on your phone/tablet.
  5. Test the audio quality from a different phone/tablet if possible.
  6. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in.
  7. Factory reset the camera and then set it up as new. 
    1. Remove any microSD card inserted in the camera.
    2. With the camera plugged into power, rotate the lens of the camera so it is facing up and single-press SETUP for 10 seconds until the status light on the front of the camera lens turns solid red.
    3. Once the status light starts flashing red, set up the camera as new.
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