My Wyze Battery Cam Pro’s battery is draining quickly.

Problem

Your Wyze Battery Cam Pro's battery is draining more quickly than expected.

Troubleshooting

1. Confirm that your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. If possible, check that your Wyze Battery Cam Pro’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
3. Ensure you’re using the charging cable that came with your Wyze Battery Cam Pro.
   1. If you are using the original power cable, try another power cable, if possible.
4. Verify that you’re using a 5V 2A power adapter.
   1. If possible, try an alternate adapter.
5. Make sure the battery pack is fully charged.
   • If the battery pack is charging, there should be one green status light.
   • If the battery pack is fully charged, both status lights should be solid green.
     • It takes 9 hours to fully charge the battery from 0%.
   • If the battery pack is not charging, follow the steps in My Wyze Battery Cam Pro won’t charge.
6. Ensure Wyze Battery Cam Pro has a good signal strength.
   1. You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.
   2. If it has 2 bars or less, try moving the camera closer to the router.
7. Adjust the live stream resolution to HD.
   • 2.5K resolution requires more bandwidth and is more likely to cause slower connectivity or drain the battery more quickly. 
8. Check if there are a lot of events triggered per day. If yes, adjust the Detection Settings.
   1. In the camera’s settings, tap Detection Settings.
   2. Enable a Detection Zone to limit the area that will trigger the camera.
   3. Decrease the Detection Range by adjusting the slider bar to 10 ft.
   4. Decrease the Detection Sensitivity by adjusting the slider bar to Low.

9. Ensure the camera is set to record correctly.

   1. Navigate to the camera's settings > Event Recording > enable Motion.

      • For non-Cam Plus users:

        1. Select All Events then tap Customize Detections.

        2. Next to Other Motion, ensure that the boxes are checked for both the Tag and Notify columns.

      • For Cam Plus users:

        1. Select Smart Detection Events then tap Customize Recordings.

        2. Only select the specific types of AI motion that you would like to trigger the camera in order to eliminate unnecessary videos.

   2. Increase the Recording Cooldown to increase the amount of time between recordings.

   3. Shorten the Maximum Video Length.

10. Enable Power Saving Mode.
    1. In the camera’s settings, tap Advanced Settings.
    2. Toggle on Power Saving Mode.
    3. Note: By default, Power Saving Mode is enabled to help conserve battery life. When enabled, Wyze Battery Cam Pro does not automatically load the live stream. Tap the Play button in the live stream to load it.
11. Adjust the Local Recording Settings.
    1. In the camera's settings, tap Advanced Settings.

       • For Wyze Beta app users, go to your Wyze Cam Settings > MicroSD Card.

    2. Check if the Record to MicroSD Card is set to Continuous.
       • Note: A fully charged battery can last for up to 10 hours of continuous recording.
    3. Change Record to MicroSD Card from Continuous to Events Only.
12. Power cycle Wyze Battery Cam Pro.
    1. Remove the battery pack completely for 10 seconds, then place it back into the camera, ensuring it is seated firmly.
13. Factory reset Wyze Battery Cam Pro.
    1. Remove any microSD card inserted into the camera.
    2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light turns solid yellow.
       • To access the setup button, you will need to open the camera's battery compartment.
    3. Once the status light starts flashing yellow and blue, set up the camera like new.

Additional Notes:

Multiple factors can impact how quickly the battery drains, including:

• Keeping the live stream open for extended periods of time.

  • This also includes viewing the Events list underneath the camera’s live stream while the stream is active or using Picture in Picture mode.

• Recording a high number of Events.

• Longer recording length.

• Shorter cooldown periods.

• Continuous local recording.