Wyze Battery Cam Pro Connectivity Troubleshooting

Problem

Your Wyze Battery Cam Pro is showing as offline in the Wyze app, loads slowly, or disconnects frequently.

Troubleshooting

1. Confirm that your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. If possible, check that your Wyze Battery Cam Pro’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
3. Check that BluetoothⓇ is enabled for the Wyze app in your phone/tablet settings.
   1. Toggle BluetoothⓇ off/on.
4. Verify that Location Permissions are enabled for the Wyze app in your phone/tablet settings.
   1. Make sure that it is set to Always or While Using the App.
   2. For iOS users, make sure that Precise Location is turned on. 
5. Make sure the battery pack is fully charged.
   • If the battery pack is charging, there should be one green status light.
   • If the battery pack is fully charged, both status lights should be solid green.
   • If the battery pack is not charging, follow the steps in My Wyze Battery Cam Pro won’t charge.
6. Ensure the battery pack was inserted correctly into the camera.
   1. Open the battery compartment on the bottom of the camera, locate the arrow on the battery pack and point it down into the compartment, then push the battery in until it clicks.
7. Confirm whether the status light is on after powering up the camera. 
   1. The status light is located on the front of the camera.
   2. If the status light is not turning on, refer to My Wyze Battery Cam Pro won’t power on.
8. Adjust the live stream resolution to HD.
   • 2.5K resolution requires more bandwidth and is more likely to cause slower connectivity. 
9. Ensure Wyze Battery Cam Pro has a good signal strength.
   1. You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.
   2. If it has 2 bars or less, try moving the camera closer to the router.
10. Reboot the router.
11. Refresh the Wyze app's connection.

    1. Force close the Wyze app.

    2. Turn off mobile data on your phone/tablet.

    3. Wait a few minutes, and then turn the mobile data back on.

    4. Reopen the Wyze app.

12. Switch between using your cellular/mobile data and Wi-Fi connection to determine if there is an issue with the Wi-Fi.
13. Power cycle Wyze Battery Cam Pro.
    1. Remove the battery pack completely for 10 seconds, then place it back into the camera, ensuring it is seated firmly.
14. Factory reset Wyze Battery Cam Pro.
    1. Remove any microSD card inserted into the camera.
    2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light turns solid yellow.
       • To access the setup button, you will need to open the camera's battery compartment.
    3. Once the status light starts flashing yellow and blue, set up the camera like new.
15. Try setting up the camera using a different phone/tablet, if possible.
16. Repeat step 13 and try connecting to a different 2.4 GHz or 5 GHz network, if possible.