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I'm unable to view recordings or record to a microSD card.

Problem

You cannot find the SD Card button on the live stream in the Wyze app, cannot view microSD card recordings, or cannot record to a microSD card.

Troubleshooting

  1. Confirm that the Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. Confirm that Wyze Battery Cam Pro's firmware is up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the camera, please move forward with updating it.
  3. Ensure the camera is set to record correctly.
    1. Navigate to the camera’s settings > Event Recording.
    2. Enable Motion then select All Events.
    3. Tap Customize Detections.
    4. Next to Other Motion, ensure that the boxes are checked for both the Tag and Notify columns.
    5. Attempt to trigger the camera by creating movement in front of the device.
    6. Note: For Cam Plus users, once recordings for Other Motion are being generated, you can select the desired AI recordings by checking the other options in the Tag and Notify columns.
  4. Force close the Wyze app.
  5. Power cycle Wyze Battery Cam Pro.
    1. Remove the battery pack completely for 10 seconds, then place it back into the camera, ensuring it is seated firmly.
  6. Factory reset Wyze Battery Cam Pro.
    1. Remove any microSD card inserted into the camera.
    2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light turns solid yellow.
    3. To access the setup button, you will need to open the camera's battery compartment.
    4. Once the status light starts flashing yellow and blue, set up the camera like new.
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