My Wyze Battery Cam Pro’s firmware fails to update.

Problem

When I try to update the firmware for Wyze Battery Cam Pro, it fails.

Troubleshooting

1. Confirm that your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. Make sure the battery pack is fully charged.
   1. If the battery pack is fully charged, both status lights should be solid green.
   2. Note: The battery level must be above 20% in order to do a firmware update. If the battery level is too low, you will receive a pop-up to charge the camera.
3. If there is a microSD card inserted, remove it and attempt the firmware update again.
4. Ensure that Wyze Battery Cam Pro has a good signal strength.
   1. You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.
   2. If it has 2 bars or less, try moving the camera closer to the router.
5. Make sure the camera, phone/tablet, and router are close together during the update (within 6-10 feet).
6. Reboot the router.
7. Power cycle Wyze Battery Cam Pro.
   1. Remove the battery pack completely for 10 seconds, then place it back into the camera, ensuring it is seated firmly.
8. Factory reset Wyze Battery Cam Pro.
   1. Remove any microSD card inserted into the camera.
   2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light turns solid yellow.
      • To access the setup button, you will need to open the camera's battery compartment.
   3. Once the status light starts flashing yellow and blue, set up the camera like new.